Sterling Silver Exclusive Italian IceChain 5MM Franco Necklace 24”

Return & Exchange Policy

At vjdiamond.com, we are committed to providing you with exceptional jewelry and outstanding customer service. If your purchase does not meet your expectations, please review our 7-day exchange policy below.

Policy Guidelines

7-Day Exchange Window: Returns must be initiated within 7 days of the delivery or purchase date.

• Exchanges Only: All authorized returns are accepted for exchange only. We strictly do not offer cash refunds or credit back to the original payment method.
• Original Condition Required: To be eligible for an exchange, your item must be returned in its original, unused condition. This includes all original packaging, tags, appraisal certificates, and accompanying documentation.
• Restocking Fees: A restocking fee will be assessed and applied to your exchange if the returned item shows any signs of wear, use, alteration, or damage.

How to Initiate an Exchange

To start the exchange process, please contact our support team to receive authorization and further instructions before shipping your item back to us.

Email: info@vjdiamond.com

Phone: 1-888-305-8001

Note: We highly recommend using a fully insured and trackable shipping method when returning your jewelry, as vjdiamond.com cannot be held responsible for items lost or damaged during return transit.